[Account reinstatement] My account has been flagged as spam

[luoabner]

Hey @canuckjacq @davecheney,

Sorry to bother you. But I have come to difficulties. My account has been marked as spam, and I send a reinstatement to GitHub on 2 April. Till now, there's no responds. Could you please help me to get it recovered? Thanks!!!

I'm sending this discussion with another account, because I find no matter what I do in my previous account, anybody else can not see.

This is the original support ticket:

Does your claim involve content on GitHub or npm.js?

GitHub

What is the username and repository or package name that was impacted?

abnerhexu

Why are you requesting reinstatement? If you are requesting support for your account not related to moderation limits made on your account by GitHub please raise a support ticket instead.

I can login, but my profile and contributions aren't visible to others

Have you previously contacted GitHub about this claim?

No

Would you like to provide any additional information or context that would be helpful for our review of your reinstatement request?

Hello, my GitHub account has been marked as spam, and I am not sure how this happened. My computer may have been subjected to a virus attack because a few days ago when I logged into my GitHub account, I found a repository named adobe-animated, which I never created, so I deleted it. I have strengthened the security of my account, including enabling 2FA and GitHub Mobile verification. I am very anxious now because I need to use GitHub to complete my "Compiler Principles" assignment, and this repository is located at https://github.com/abnerhexu/SysY.

Furthermore, I just discovered another repository on my GitHub account that I never created, with the address https://github.com/abnerhexu/abnerhexu1. I am now preparing to delete it.

I hope you can help me restore my account as soon as possible. Thank you!

I have reviewed and understand the GitHub Acceptable Use Policies and Community Guidelines.

[Anish570]

Certainly! Here's a concise, point-wise response addressing your issue:

1. Resend Your Reinstatement Request: It's unfortunate that you haven't received a response yet. Given the importance of this matter to you, I recommend resending your reinstatement request to GitHub. Sometimes, requests may get lost or overlooked, so sending it again can ensure it gets attention.

2. Include Additional Details: In your new email, include any additional information or context that could help expedite the process. Mention the steps you've taken to secure your account, such as enabling 2FA and GitHub Mobile verification. This demonstrates your commitment to account security and may aid in your reinstatement.

3. Provide Evidence of Unauthorized Activity: Emphasize the unauthorized activity on your account, such as the creation of repositories you didn't make, like "adobe-animated" and "abnerhexu1." This evidence strengthens your case and highlights that your account may have been compromised.

4. Highlight Urgency: Clearly communicate the urgency of your situation, especially if you have pending assignments or projects reliant on GitHub access. This can encourage GitHub support to prioritize your request.

5. Express Compliance with Policies: Reiterate your compliance with GitHub's Acceptable Use Policies and Community Guidelines. This reaffirms your commitment to maintaining a positive presence on the platform.

6. Follow Up: After sending your reinstatement request, consider following up with GitHub if you haven't received a response within a reasonable timeframe. This shows persistence and ensures your request doesn't slip through the cracks.

By following these steps and presenting your case clearly and concisely, you increase the likelihood of a prompt and favorable response from GitHub support. Best of luck in resolving this issue swiftly!

[luoabner]

Wow... Thanks for your kindly advice. But are you a human... or a GPT-like robot?

[Anish570]

LOL 😂

[nicolasZolet]

Hey @luoabner,

I have the same issue, any update from the github?

As you, I have create a ticket with this problem weeks ago, but then nobody reply me.

[Wwright91]

I have the same problem. Its been 3 weeks for you with no resolve and going on 2 weeks for me. This needs to be addressed swiftly