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Stripe Payout is stuck for 3 months now #125030
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Select Topic AreaQuestion BodyI haven't received my sponsorship amount for more than 3 months now. It always says that the payout will happen on <month_name> 22nd but then after the 22nd, It'll postpone the date to the next month
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Replies: 4 comments 17 replies
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One more thing to add: It's not a new account, I was receiving payouts until feb 22nd |
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Hey @antn and @slincoln75, I saw on other discussions that you can also do manual payment in case the sponsor gets stuck. Would that be possible in my case? Thanks! |
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Hi @ebndev, I already opened the ticket on support but it has been over a month and I haven't received a response :( Ticket number: 2743771 As I mentioned, It's been over 3 months so I hope this can be resolved soon. |
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I also opened a ticket regarding GitHub education before and didn't get a response back for a month as well, hence the reason for opening a discussion here |
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Hello @ebndev, same issue and same process here as well. I have the very same issue with my sponsors as kraanzu. I opened a ticket (ID: #2808380 if that helps) and have not received a response at all from Github. I noticed a very few were able to get their payout manually triggered. Was wondering if it's possible to have something like that for the sponsored accounts themselves? Being able to open a stripe ticket to trigger a manual payout if github payout hangs for over a month. It seems to be a common (and very frustrating especially when it's your main income) issue here, and I know due to Github size and nature, resolving tickets might take a year or more. |
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Hi folks! Engineer on the Sponsors team. Thanks for opening these tickets. I checked and they are still in the queue so rest assured they will be worked on, Thanks! |
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Thanks for the update @catsintents ! What are your thoughts on @ShafSpecs's idea? We also noticed that this is a common issue with a lot of people and we can't open support tickets every time if it happens to us and wait for them to be solved Definitely not waiting this long:
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I was able to get my payment manually! Thank you :) |
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It hasn't been remitted yet, but my stripe dashboard shows the transfer to my bank is pending. Thanks to all who made it happen :) |
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Yes same! Glad it worked for you as well! |
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Hi, I have the same situation @catsintents I opened a support ticket, but no one responded to me for 3 weeks. |
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They are really taking a long time, wonder whats causing the issue |
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Hi @starriv, your ticket is in the support queue and is in review by the Sponsors team. They will update here or in your ticket once reviewed! |
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In the future, please note: contacting any member of GitHub Staff via unsolicited mentions or pings is strongly discouraged and may be considered a violation of our prohibition against harassment. Please review our Code of Conduct for more information. Thanks for understanding! |
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Hi @ebndev , yes, I understand what you mean. I hope this bug wont bother us again since this can literally be primary source of income for people |
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I am also facing a pending payout issue. My payout usually got into my bank account on the 20th but I haven't received it till today. |
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Hi folks! Engineer on the Sponsors team. Thanks for opening these tickets. I checked and they are still in the queue so rest assured they will be worked on, Thanks!