Can't submit sponsor profile for approval

[vagabondrev]

I've completed my profile for sponsors, but it shows an error that is preventing me from submitting for approval.

"Please check your name, date of birth, and address in your Stripe Connect account for any errors."

I've checked my Stripe account multiple times but cannot find any errors; how do I get past this?

[jdevfullstack]

you can ask those who completed it here, because they said, it's a different Stripe account

https://github.com/orgs/community/discussions/8712

https://github.com/orgs/community/discussions/27414

[EduardoP103]

watch this
https://github.com/orgs/community/discussions/8712

[Logvin]

Yeah I'm watching it, but its very different. This person already had a Stripe account, and they made it past the step that vagabondrev and I are stuck at. Plus that post is about PH, not USA. I don't believe these issues are related.

[BrianPugh]

I'm having the exact same issue.

[Logvin]

@BrianPugh @vagabondrev:

Update! I received a response just now from Github support: they looked at my github sponsor profile and said it was fully ready to go and I should look at my dashboard. I went to my dashboard, and what do you know... the message previously there was gone and I was ready to submit my profile to them.

If you are wondering what happened, there is a simple word to describe it: Gaslighting. They hit some button to manually advance me and then acted like I am a fool for not seeing the next step. Rather rude and annoying IMO, but I guess the goal was to fix the issue and it is now fixed. If they would simply put a label that says "Stripe verification can take 2-3 business days" I would have been perfectly fine...

[vagabondrev]

@Logvin it looks like they did the same for me. I had to update a setting on my Stripe account, but now I was able to submit for approval. Thanks to all for the help getting this the attention we needed.

[inosgun]

Apa yg dimaksut no router

[queenofcorgis1]

Hi there!

Since this concerns sensitive financial information, we consider these to be personal account questions that should be routed through our Support team so we can answer them privately.

[alex-titarenko]

Any resolution here? I have the exact same error. I did not have Stripe account before and created one from the link in GitHub.

[Logvin]

Not yet; I did ask their Support Team, but it has only been 13 hours since I did so. I'll do my best to respond to this post when if I get more info / a resolution!

[Logvin]

Update! I received a response just now from Github support: they looked at my github sponsor profile and said it was fully ready to go and I should look at my dashboard. I went to my dashboard, and what do you know... the message previously there was gone and I was ready to submit my profile to them.

If you are wondering what happened, there is a simple word to describe it: Gaslighting. They hit some button to manually advance me and then acted like I am a fool for not seeing the next step. Rather rude and annoying IMO, but I guess the goal was to fix the issue and it is now fixed. If they would simply put a label that says "Stripe verification can take 2-3 business days" I would have been perfectly fine...

[Logvin]

Update! I received a response just now from Github support: they looked at my github sponsor profile and said it was fully ready to go and I should look at my dashboard. I went to my dashboard, and what do you know... the message previously there was gone and I was ready to submit my profile to them.

If you are wondering what happened, there is a simple word to describe it: Gaslighting. They hit some button to manually advance me and then acted like I am a fool for not seeing the next step. Rather rude and annoying IMO, but I guess the goal was to fix the issue and it is now fixed. If they would simply put a label that says "Stripe verification can take 2-3 business days" I would have been perfectly fine...