Issue with GitHub Account and User Permissions #60268
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Kawan-edres
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Hello GitHub Support,
I am writing to seek assistance regarding a problem I am facing with my GitHub account and user permissions. I am experiencing two main issues:
1-Disappeared GitHub Account:
My GitHub account seems to have disappeared. I am unable to access it and all my repositories, commits, and other account-related information are no longer visible. I am unsure why this has happened and would appreciate any insights or help in restoring access to my account.
2-Unable to Add Users to Repositories:
Even when I am able to access my repositories, I am encountering difficulties in adding users to them. Whenever I attempt to add a user, I receive an error message stating, "User could not be added." I have tried adding different users, ensuring that I have the necessary permissions, but the issue persists.
Troubleshooting Steps Taken:
1-Verified internet connectivity to ensure it is not a network-related problem.
2-Cleared browser cache to rule out any caching issues.
3-Verified the active status of my GitHub account and confirmed that it has not been suspended or restricted.
4-Checked my repository permissions and confirmed that I have the required access levels.
5-Double-checked the GitHub usernames of the users I am trying to add, ensuring correct spelling and existence on GitHub.
Despite these steps, the issues remain unresolved.
I kindly request your assistance in investigating and resolving these problems. Please let me know if there are any additional details or information I can provide to help resolve the situation.
Thank you for your attention to this matter. I look forward to your prompt response and guidance.
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